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Open is the best (only) policy – Ghost of Christmas Future
In my last post (Open is the best (only) policy) I gave a high-level view on why I think open access networks are important today but I didn’t really explore why I think that offers just a narrow glimpse of why open access will become the single most important thing network operators can do for
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Blackberry, Apple, outages, control and collaboration
Its been interesting to watch from afar the iPhone and Blackberry stories this week. When my last contract came up for renewal I looked around, asked the opinions of those around me and after long deliberation I still opted to renew with another Android phone. Android isn’t as fast of slick as an iPhone but
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Why aren’t mobile customer valued?
My mobile contract with Vodafone was up for renewal this week so I had a look at the deals I was being offered to retain my long-running contract – almost every offer was worse than if I’d walked in off the street. At my request, the “Customer Retention” department rang me and encouraged me to
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